IN SHORT

• Used fewer than 3 looks? Your first payment is refunded in full.
• If a render fails, the credit is returned to you automatically.
• Refunds go back to your payment method within 14 days at most.
• Once you cancel, no further payments are taken.

01Money-back guarantee

Used fewer than 3 looks (3 credits) with your first payment? We refund it in full, once per account.

Ask before your first renewal, or within 30 days for a pack, from your account.

02A problem with a payment?

Double charge or wrong plan: we fix it and refund what we owe you.

1. 1Open Account → Contact us
2. 2Choose “Refund”
3. 3Reply within 2 business days

You can also write to mirvoisupport@gmail.com from your account email address.

03What isn’t refunded

Renewals are not refunded, but you can cancel in 3 clicks before your next billing date.

Unused pack credits are not refunded. They stay valid for 12 months.

If a render fails, the credit is returned to you automatically.

04Timing

We refund to the payment method you used, within 14 days at most. Your bank may take a few more days to show it.